FAQ

What exactly is included each month?

Every month you receive a report covering every new review from the past 30 days, your rating trend over time, how you compare to nearby competitors, patterns in what customers are mentioning, and 2 to 3 actions you can take based on the data. We also audit your reviews for policy violations and file removal requests with Google for any that qualify.

How does the bad review removal work?

Google has policies that prohibit fake reviews, spam, off-topic posts, and reviews from people with a conflict of interest. Each month we read through your reviews, identify any that violate these policies, and file formal removal requests through Google's official channels. If a request is rejected we appeal it. Not every review qualifies for removal, but the ones that do come down permanently.

How do I receive the report?

The report is delivered to your email on the 1st of every month. There is no dashboard to log into and no app to download.

Do I need to do anything to get started?

After subscribing you fill out a short form with your business name and location. We take it from there. You do not need to connect any accounts or install anything.

What if I want to cancel?

You can cancel anytime from your account page. There is no contract and no cancellation fee. You will not be charged again after cancelling.

How much does it cost?

RepMark is $197 per month, billed month to month. There is no setup fee.

Which review platforms do you cover?

We currently focus on Google Reviews as it is the most impactful platform for local business visibility and search ranking.

Is this a software tool I manage myself?

No. RepMark is a done-for-you service. We do the monitoring, analysis, and reporting. You just read the report and act on the recommendations.

Can I request a sample report before subscribing?

Yes. Visit the inquiry page and let us know you would like to see a sample. We will send one within 24 hours.

What kinds of businesses does this work for?

Any local business that depends on Google reviews. Restaurants, auto shops, dental offices, salons, contractors, law firms, hotels, and more. If customers leave you reviews online, this is built for you.

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