Terms of Service

Last updated May 24, 2026

1. Agreement

By creating an account or subscribing to RepMark you agree to these Terms of Service, our Privacy Policy, and our Data Processing Addendum. Each of these documents is incorporated by reference into these Terms. If you do not agree, do not use the service.

2. What we provide

RepMark is a done-for-you reputation monitoring service. Each month we deliver a report covering your reviews, rating trends, competitor comparisons, and actionable recommendations. We also audit your reviews for policy violations and file removal requests where applicable.

We cannot promise that any specific review will be removed. Removal decisions are made by the review site. We file the requests and appeals on your behalf, but the outcome is outside our control.

2.1 Third-party platforms

RepMark interoperates with third-party review platforms (including Google Business Profile, Yelp, and others) that are independent of RepMark and outside our control. You acknowledge and agree that:

(a) Third-party platforms may change their terms of service, APIs, content policies, filtering algorithms, or removal procedures at any time and without notice to RepMark or to you;

(b) Such changes may temporarily or permanently affect RepMark's ability to monitor reviews, generate responses, post responses, or file removal requests on your behalf;

(c) Third-party platforms may filter, remove, or refuse to display content that RepMark submits, including AI-generated responses and removal requests, for any reason or no reason;

(d) RepMark is not responsible for the actions, policies, availability, accuracy, or reliability of any third-party platform; and

(e) Discontinuation of a third-party integration does not entitle you to a refund of any prepaid fees, but you may cancel your subscription at any time per Section 3.

2.1.1 Platform policy evolution

RepMark may at any time, and without notice, throttle, suspend, modify, or disable any feature of the service - including AI response generation, automated posting, review scraping, or removal-flagging - to comply with the policies or enforcement actions of any third-party platform or to maintain the operational integrity of the service. Such modifications do not constitute a breach of these Terms.

2.2 Changes to the service

RepMark may add, modify, or discontinue features of the service at any time. We will use reasonable efforts to notify you in advance of material changes that adversely affect your use of the service. Your continued use of the service after a change takes effect constitutes acceptance of the change.

2.3 Compliance with review solicitation laws

RepMark designs and operates its review-solicitation features (including the Activation engine) to comply with 16 CFR Part 465 (the FTC's Rule on the Use of Consumer Reviews and Testimonials) and the FTC Endorsement Guides at 16 CFR Part 255. RepMark does not condition review prompts on anticipated sentiment, does not route consumers away from public review platforms based on expected negative feedback, and does not offer incentives tied to review sentiment. To the extent you configure or customize review-solicitation flows within RepMark, you are responsible for ensuring your configuration complies with applicable law.

3. Subscription and billing

RepMark is billed at $197/month. Your first month is free and no card is required to start. After your free month, you can add billing to continue. Billing begins only after you add payment information and renews monthly until you cancel. There is no long-term contract and no cancellation fee. You can cancel at any time from your account page and you will not be charged again after cancelling. We do not pro-rate refunds for partial billing periods, though we may issue goodwill refunds at our discretion.

4. Your responsibilities and acceptable use

You agree to:

Provide accurate business information when signing up
Keep your account credentials secure
Use the service only for lawful purposes
Not attempt to manipulate or game review sites in ways that violate their own terms

You may not use RepMark to:

Generate, post, or solicit fake reviews on any review site;
Instruct, encourage, or pay anyone to leave fraudulent reviews;
Suppress legitimate negative reviews through deceptive means;
Solicit reviews selectively from customers based on anticipated sentiment, satisfaction surveys, or any other signal of expected positive bias;
Operate any workflow that routes likely-negative reviewers away from public review platforms and toward private complaint channels in a manner that affects the public record of your business's reviews;
Offer incentives, discounts, or any consideration to consumers that is contingent (expressly or implicitly) on the consumer leaving a positive review or a review expressing any particular sentiment;
Make unfounded legal threats, intimidating communications, or false public accusations against reviewers in an attempt to suppress or remove reviews;
Post content in approved response drafts that violates the terms of service or content policies of the platform on which the response will appear;
Use RepMark in any manner that could cause your business to be suspended or restricted by Google, Yelp, or any other review platform;
Use RepMark in any manner that would violate 16 CFR Part 465 or the FTC Endorsement Guides at 16 CFR Part 255; or
Operate a business that is illegal in your jurisdiction.

Violation of this acceptable use policy may result in immediate account termination without refund.

4.1 AI-generated content

RepMark uses generative AI models to draft proposed responses to reviews. AI-generated drafts may contain errors, inaccuracies, or content that does not reflect your business's actual position. You acknowledge that:

(a) All AI-generated drafts are recommendations only and require your review and approval before being posted to any review platform;

(b) You are solely responsible for the content of any response that is posted to a review platform under your business name, including responses originally drafted by RepMark and subsequently approved by you;

(c) RepMark makes no representation that AI-generated content is accurate, complete, non-defamatory, or compliant with the terms of service of any third-party platform; and

(d) You will not rely on AI-generated content as a substitute for legal, medical, financial, or other professional advice.

4.2 Review and approval of AI-generated responses

When AI-generated responses are posted to third-party platforms through RepMark, you will have an opportunity to review and approve each response before it is posted, unless you affirmatively opt in to a configuration that posts approved drafts automatically. RepMark will maintain an audit log of which responses were approved by you (or by a representative you have authorized) and when. You remain solely responsible for the content of all responses posted under your business name, regardless of the approval workflow you select.

5. Disclaimers and limitation of liability

REPMARK AND ITS SERVICES ARE PROVIDED "AS-IS" AND "AS-AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPMARK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. REPMARK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service, including any changes to your review ratings or business outcomes.

Our total cumulative liability to you arising out of or relating to these Terms or your use of RepMark, regardless of the form of action, is limited to the greater of (a) the total fees you paid RepMark in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars (USD $100). This limitation applies to the maximum extent permitted by law and survives termination of these Terms.

5.1 Your indemnification of RepMark

You will defend, indemnify, and hold harmless RepMark and its officers, employees, and contractors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

(a) Any content you post, approve for posting, or instruct RepMark to post on your behalf to any review platform or other public forum;

(b) Your breach of Section 4 (Acceptable Use);

(d) Your violation of any applicable law or any third-party right, including the terms of service of any review platform.

6. Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the service. You may cancel your subscription at any time.

7. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions. Any disputes arising from these terms or your use of RepMark shall be resolved in the state or federal courts located in Orange County, California.

8. General provisions

8.1 Entire agreement

These Terms, together with the Privacy Policy and DPA incorporated by reference, constitute the entire agreement between you and RepMark regarding the service and supersede all prior agreements.

8.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

8.3 No waiver

RepMark's failure to enforce any right or provision is not a waiver of that right or provision.

8.4 Assignment

You may not assign or transfer these Terms without RepMark's prior written consent. RepMark may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets, on notice to you.

8.5 Force majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, civil disturbance, internet or telecommunications failures, third-party platform outages or policy changes, or governmental action.

9. Changes to these terms

We may update these terms from time to time. We will notify you by email if we make material changes. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

10. Contact

Questions about these terms can be sent to support@getrepmark.com.