Terms of Service

1. Agreement

By creating an account or subscribing to RepMark you agree to these Terms of Service, our Privacy Policy, and our Data Processing Addendum. Each of these documents is incorporated by reference into these Terms. If you do not agree, do not use the service.

2. What we provide

RepMark is a done-for-you reputation monitoring service. We monitor your Google Business Profile reviews, draft replies in your voice, and post them to your listing once a RepMark reviewer has approved them. Each month we deliver a report covering your reviews, rating trends, and actionable recommendations. We also audit your reviews for policy violations and file removal requests where applicable.

We cannot promise that any specific review will be removed. Removal decisions are made by the review site. We file the requests and appeals on your behalf, but the outcome is outside our control.

2.1 Your Google Business Profile

If you enable the Activation feature, RepMark builds a review page for your business, hosts it on a RepMark subdomain, and — with the express permission you give at signup, which we record with a timestamp — updates the Website field on your Google Business Profile listing to point to that page. We record the previous value of that field before changing it.

You may decline this at signup, and the rest of the service runs normally without it. If you cancel your subscription, we set the Website field back to the value it held before, and your subdomain stays parked for ninety (90) days so nothing breaks on Google's side while the change propagates.

RepMark accesses your Google Business Profile only through the OAuth authorization you grant. You can revoke that authorization at any time at myaccount.google.com/permissions. Revoking it stops RepMark from reading reviews or posting replies on your behalf.

2.2 Third-party platforms

RepMark interoperates with Google Business Profile, a third-party platform that is independent of RepMark and outside our control. You acknowledge and agree that:

(a) Third-party platforms may change their terms of service, APIs, content policies, filtering algorithms, or removal procedures at any time and without notice to RepMark or to you;

(b) Such changes may temporarily or permanently affect RepMark's ability to monitor reviews, generate responses, post responses, or file removal requests on your behalf;

(c) Third-party platforms may filter, remove, or refuse to display content that RepMark submits, including AI-generated responses and removal requests, for any reason or no reason;

(d) RepMark is not responsible for the actions, policies, availability, accuracy, or reliability of any third-party platform; and

(e) Discontinuation of a third-party integration does not entitle you to a refund of any prepaid fees, but you may cancel your subscription at any time per Section 3.

2.2.1 Platform policy evolution

RepMark may at any time, and without notice, throttle, suspend, modify, or disable any feature of the service - including AI response generation, automated posting, review scraping, or removal-flagging - to comply with the policies or enforcement actions of any third-party platform or to maintain the operational integrity of the service. Such modifications do not constitute a breach of these Terms.

2.3 Changes to the service

RepMark may add, modify, or discontinue features of the service at any time. We will use reasonable efforts to notify you in advance of material changes that adversely affect your use of the service. Your continued use of the service after a change takes effect constitutes acceptance of the change.

2.4 Compliance with review solicitation laws

RepMark designs and operates its review-solicitation features (including the Activation engine) to comply with 16 CFR Part 465 (the FTC's Rule on the Use of Consumer Reviews and Testimonials) and the FTC Endorsement Guides at 16 CFR Part 255. RepMark does not condition review prompts on anticipated sentiment, does not route consumers away from public review platforms based on expected negative feedback, and does not offer incentives tied to review sentiment. To the extent you configure or customize review-solicitation flows within RepMark, you are responsible for ensuring your configuration complies with applicable law.

3. Subscription and billing

RepMark is billed at $197 per month. Payment is required to start — there is no free trial and no free month. Your card is charged when you subscribe and renews monthly until you cancel. There is no long-term contract and no cancellation fee.

30-day money-back guarantee. If RepMark is not working for you, contact us within 30 days of your first payment and we will refund that payment in full.

You can cancel at any time from your account page. After you cancel, your subscription continues through the end of the billing period you have already paid for, and you will not be charged again. Outside the 30-day guarantee we do not pro-rate refunds for partial billing periods, though we may issue goodwill refunds at our discretion. You can also reach us at support@getrepmark.com.

4. Your responsibilities and acceptable use

You agree to:

Provide accurate business information when signing up
Keep your account credentials secure
Use the service only for lawful purposes
Not attempt to manipulate or game review sites in ways that violate their own terms

You may not use RepMark to:

Generate, post, or solicit fake reviews on any review site;
Instruct, encourage, or pay anyone to leave fraudulent reviews;
Suppress legitimate negative reviews through deceptive means;
Solicit reviews selectively from customers based on anticipated sentiment, satisfaction surveys, or any other signal of expected positive bias;
Operate any workflow that routes likely-negative reviewers away from public review platforms and toward private complaint channels in a manner that affects the public record of your business's reviews;
Offer incentives, discounts, or any consideration to consumers that is contingent (expressly or implicitly) on the consumer leaving a positive review or a review expressing any particular sentiment;
Make unfounded legal threats, intimidating communications, or false public accusations against reviewers in an attempt to suppress or remove reviews;
Post content in approved response drafts that violates the terms of service or content policies of the platform on which the response will appear;
Use RepMark in any manner that could cause your business to be suspended or restricted by Google or any other review platform;
Use RepMark in any manner that would violate 16 CFR Part 465 or the FTC Endorsement Guides at 16 CFR Part 255; or
Operate a business that is illegal in your jurisdiction.

Violation of this acceptable use policy may result in immediate account termination without refund.

4.1 AI-generated content and how replies are approved

RepMark uses generative AI models to draft proposed responses to reviews. Every draft is read and approved by a RepMark reviewer before it is posted to your listing. No reply is ever posted automatically. By subscribing, you authorize RepMark to review, approve, edit and post replies to your Google Business Profile on your behalf. This is what "done-for-you" means: you are not required to review each draft yourself, and the service does not wait on you.

You acknowledge that:

(a) AI-generated drafts may contain errors, inaccuracies, or content that does not reflect your business's actual position, and RepMark's review is a human check rather than a guarantee of accuracy;

(b) Responses posted under your business name become part of your business's public record, and you remain responsible for that record notwithstanding RepMark's role in producing it;

(c) RepMark makes no representation that AI-generated content is accurate, complete, non-defamatory, or compliant with the terms of service of any third-party platform; and

(d) You will not rely on AI-generated content as a substitute for legal, medical, financial, or other professional advice.

4.2 Your control over replies

You can tell us at any time — by emailing support@getrepmark.com — to change how we reply on your behalf. That includes pausing replies entirely, requiring your sign-off before anything is posted, correcting a reply that has already been published, or adjusting the voice and tone we write in.

RepMark maintains a record of every reply drafted, who approved it, and when. You may request a copy of that record at any time.

If you would prefer to approve each reply yourself before it is posted, tell us and we will set your account up that way.

5. Disclaimers and limitation of liability

REPMARK AND ITS SERVICES ARE PROVIDED "AS-IS" AND "AS-AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, REPMARK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. REPMARK DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

We are not liable for any indirect, incidental, special, or consequential damages arising from your use of the service, including any changes to your review ratings or business outcomes.

Our total cumulative liability to you arising out of or relating to these Terms or your use of RepMark, regardless of the form of action, is limited to the greater of (a) the total fees you paid RepMark in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars (USD $100). This limitation applies to the maximum extent permitted by law and survives termination of these Terms.

5.1 Your indemnification of RepMark

You will defend, indemnify, and hold harmless RepMark and its officers, employees, and contractors from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

(a) Content posted under your business name that you instructed RepMark to post, that you approved, or that you allowed to stand after being notified of it;

(b) Your breach of Section 4 (Acceptable Use);

(d) Your violation of any applicable law or any third-party right, including the terms of service of any review platform.

6. Termination

We reserve the right to suspend or terminate accounts that violate these terms, engage in fraudulent activity, or misuse the service. You may cancel your subscription at any time.

7. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law provisions. Any disputes arising from these terms or your use of RepMark shall be resolved in the state or federal courts located in Orange County, California.

8. General provisions

8.1 Entire agreement

These Terms, together with the Privacy Policy and DPA incorporated by reference, constitute the entire agreement between you and RepMark regarding the service and supersede all prior agreements.

8.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.

8.3 No waiver

RepMark's failure to enforce any right or provision is not a waiver of that right or provision.

8.4 Assignment

You may not assign or transfer these Terms without RepMark's prior written consent. RepMark may assign these Terms in connection with a merger, acquisition, reorganization, or sale of substantially all of its assets, on notice to you.

8.5 Force majeure

Neither party is liable for any failure or delay in performance caused by events beyond its reasonable control, including but not limited to natural disasters, pandemics, war, terrorism, civil disturbance, internet or telecommunications failures, third-party platform outages or policy changes, or governmental action.

9. Changes to these terms

We may update these terms from time to time. We will notify you by email if we make material changes. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

10. Contact

Questions about these terms can be sent to support@getrepmark.com.